Reporting a Lost, Damaged or Stolen Card

Call us the moment you notice your card is missing. We'll shut it down straight away, protect your account, and get a replacement on its way. We're here 24/7.

Which card is missing?

For Debit Cards: 1-800-472-3272

For Credit Cards: 1-888-999-2898

Prefer to speak with our team? Call 1-844-233-5866 during business hours, or visit your nearest branch.

Woman reporting lost or stolen cards on a smartphone

Need More Help?

Questions about your account or your replacement card? We’re here to help.

Freeze it first — it takes seconds

Turn your card off instantly with My Cards in online and mobile banking — before you even reach us. If your card turns up, you can switch it back on.

Not quite your situation?

You still have your card, but you've spotted charges you don't recognize.

That's fraud on an active card rather than a lost one — call the number for your card type above and we'll look into it with you.

Fraud Prevention Resources

We close the card

As soon as you call, the missing card is cancelled so it can't be used again.

We review recent activity

We'll go through your recent transactions with you and start a claim on anything you don't recognize.

Your replacement arrives

A new card is mailed to you.¹ Need one sooner? Ask about a card printed at your branch.¹

What happens next

We'll Take it From Here

¹ Replacement card delivery times and instant issue availability may vary by branch—please confirm with the bank. Instant issue is available for debit cards only.