Which card is missing?
For Debit Cards: 1-800-472-3272
For Credit Cards: 1-800-325-3678
Prefer to speak with our team? Call 1-844-233-5866 during business hours, or visit your nearest branch.
Freeze it first — it takes seconds
Turn your card off instantly with My Cards in online and mobile banking — before you even reach us. If your card turns up, you can switch it back on.
Not quite your situation?
You still have your card, but you've spotted charges you don't recognize.
That's fraud on an active card rather than a lost one — call the number for your card type above and we'll look into it with you.
We close the card
As soon as you call, the missing card is cancelled so it can't be used again.
We review recent activity
We'll go through your recent transactions with you and start a claim on anything you don't recognize.
Your replacement arrives
A new card is mailed to you.¹ Need one sooner? Ask about a card printed at your branch.¹
What happens next
We'll Take it From Here
¹ Replacement card delivery times and instant issue availability may vary by branch—please confirm with the bank. Instant issue is available for debit cards only.
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From everyday banking to credit cards, find ways to save money and make real financial progress.
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From everyday banking to credit cards, find ways to save money and make real financial progress.
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