Common Questions

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine D.L. Evans Bank send limits, call our customer service team at 1-833-393-0022.

At D.L. Evans Bank there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount they can send you.

Keep your old account open and funded until every switch shows as Completed on your Switch Status page and any outstanding payments have cleared. Closing too early can cause a missed payment or a returned deposit. Once everything has moved across and your final transactions have settled, you're safe to close it.

No, Zelle® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, go to your activity page, choose the payment you want to cancel, and select "Cancel This Payment." If you do not see this option, please contact our customer support team at 1-833-393-0022 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union's mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 1-833-393-0022 to determine what options are available.

You'll need your SwitchTRACK code, which your branch provides when you open your D.L. Evans Bank account, plus the account details for the payments and deposits you want to move. If you don't have your code, contact your local branch and we'll get you set up.

Two things. Your direct deposits, including payroll, government benefits such as Social Security or disability, and dividend payments from investment accounts. And your automatic payments: utilities, phone and internet, insurance premiums, streaming subscriptions, gym memberships, loan payments, and anything else that draws automatically from your old account.

All users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Yes. Government direct deposits including Social Security and disability payments can be switched through ClickSWITCH, the same way as a payroll deposit. Have your benefit details to hand when you submit the switch.

Zelle® QR codes provide peace of mind, knowing you can send and receive money to the right person without typing an email address or U.S. mobile number. To locate your Zelle® QR code, log in to the D.L. Evans Bank mobile app, click "Send Money With Zelle®." Next, go to your Zelle® settings and click "Zelle® QR code," and your QR code will be displayed under "My Code." From here you can view your QR code and use the print or share icons to text, email, or print it.

To receive money, share your Zelle® QR code.

To send money, log in to the D.L. Evans Bank mobile app, click "Send Money With Zelle®," click "Send," then click the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, and hit "Send." When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

ClickSWITCH is a fully automated service that moves your direct deposits and automatic payments from your old financial institution to your new D.L. Evans Bank account. You submit your switches in as little as 10 minutes, and ClickSWITCH handles the rest. No calling billers, no paper forms.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your D.L. Evans Bank mobile app using just their email address or U.S. mobile number.

Yes. ClickSWITCH isn't only for new accounts. If you have deposits or payments still running through another institution, or you want to move them between your D.L. Evans Bank accounts, ask your branch for a SwitchTRACK code.

No. To use Zelle®, both the sender's and recipient's bank or credit union accounts must be based in the U.S.

D.L. Evans Bank does not charge fees to send or receive money with Zelle®, but there is a fee to cancel a Zelle® transaction that is still pending because the recipient hasn't yet enrolled. If the recipient doesn't enroll with Zelle® within 14 days, the payment will expire, the funds will be returned to your account, and no fees will be assessed. Your mobile carrier's messaging and data rates may apply.

Your Switch Status page will show you exactly where it stands. If a switch stalls or a biller needs more information, you'll see it there, and your local branch team can help you sort it out. Contact your nearest branch or our support team and we'll pick it up with you.

Neither D.L. Evans Bank nor Zelle® offers purchase protection for payments made with Zelle® — for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

Keeping your money and information safe is a top priority for D.L. Evans Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your D.L. Evans Bank account safe.

Submitting your switches takes as little as 10 minutes. After that, each employer or biller processes the change on their own schedule, which typically takes 5 to 15 business days. Some are faster than others. You can follow every switch in real time on your Switch Status page and you'll see confirmation the moment each one moves across.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.³

Since money is sent directly from your D.L. Evans Bank account to another person's bank account within minutes,³ Zelle® should only be used to send money to friends, family, and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk — just like sending cash to a person you don't know.

No, and that's the point of ClickSWITCH. Once you submit a switch, the service notifies each employer or biller on your behalf. There's nothing for you to print, mail, or phone in.

You can send, request, or receive money with Zelle®. To get started, enroll or log into D.L. Evans Bank Online Banking and select "Send Money with Zelle®", accept the terms and conditions, select your email or U.S. mobile number, select your deposit account, and you are ready to send or receive money using Zelle®.

To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.³

To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request."⁴ If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your D.L. Evans Bank account, typically within minutes.³

If someone sent you money with Zelle® and you have not yet enrolled, follow these steps:

1. Click the link provided in the payment notification you received via email or text message.

2. Select D.L. Evans Bank.

3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

You can log back into ClickSWITCH at any time and submit additional switches. There's no limit, and no need to start over. It's worth checking a few statements from your old account to catch anything that bills quarterly or annually.

Yes. ClickSWITCH uses current encryption standards to gather and store your switch information, and its facilities meet industry standards for handling personal data. Your D.L. Evans Bank account information is protected with the same technology we use across our online and mobile banking.

No. ClickSWITCH is free for D.L. Evans Bank customers.

Please contact our customer support team at 1-833-393-0022. Qualifying imposter scams may be eligible for reimbursement.

If you never activated your code and never set a password, the original code should still work as long as it's within 90 days. If you activated it and set a password but can't remember the password, you'll need a new code. Contact your branch and we'll generate one.

Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust, even if they bank somewhere different than you.³ All you need is your recipient's email address or U.S. mobile number and money will be sent directly from your account to theirs in minutes.³ No account numbers are shared.

Your code is valid for 90 days. If you don't use it within that window, your branch will need to generate a new one for you.

Your Switch Status page shows where each switch stands. Mailed means the request has gone to your employer or biller and is waiting for them to process it. Completed means they've confirmed the change and the payment or deposit is now going to your D.L. Evans Bank account. If a switch has been sitting at Mailed for 15 days or more, contact that company directly to confirm they received it.

We offer a comprehensive selection of personal and business banking products, including checking accounts, savings accounts, business accounts, consumer and commercial loans, mortgages, agricultural loans, and additional financial services all provided with friendly local service. 

The routing number for D.L. Evans Bank is: 124103582

The easiest way to transfer money from D.L. Evans Bank to another financial institution is through our online or mobile banking by following these steps:

1. Open Online or Mobile Banking and go to Transfers

2. Select External Transfer

3. Select which D.L. Evans Bank Account you are transferring money from.

4. Input the account or financial institution info that you are transferring to.

5. Enter the amount then initiate the transfer.

If you are looking to transfer from another financial institution to D.L. Evans Bank you will need to initiate the transfer with the other financial institution.  

Banking with D.L. Evans Bank means choosing a community-focused institution with over a century of experience serving our customers. We pride ourselves on personalized service, local decision-making, and a commitment to supporting the communities we serve. With a wide range of financial products and services, convenient branch locations throughout Idaho and Utah, and modern banking technology, D.L. Evans Bank offers the strength and stability you can trust—along with the friendly, attentive service you deserve. 

Most D.L. Evans Bank branches offer drive-through service from 8:30 a.m. to 5:30 p.m., Monday through Friday. Lobby hours are typically 9:00 a.m. to 5:00 p.m., Monday through Thursday, with extended hours until 5:30 p.m. on Fridays. Please note that hours may vary by location, so we recommend checking our branch locations page to confirm the hours for your preferred branch.

FDIC stands for the Federal Deposit Insurance Corporation. It is an independent agency of the United States government that protects depositors by insuring deposits at most banks and savings associations. This means that if a bank fails, the FDIC will insure each depositor’s accounts up to $250,000 per depositor, per insured bank, for each account ownership category. This insurance helps ensure the safety and security of your money.

Yes, D.L. Evans Bank is federally insured by the Federal Deposit Insurance Corporation (FDIC) in the amount of $250,000 per customer, per ownership category. The FDIC is an independent agency of the United States government that protects you against the loss of your deposits. FDIC insurance is backed by the full faith and credit of the United States government and since the FDIC's creation in 1933, no depositor has ever lost one penny of FDIC-insured deposits.

For more information how FDIC insurance works or how to maximize your coverage just see our FDIC page.

Yes, D.L. Evans Bank offers safe deposit boxes at select branch locations. Box sizes and availability may vary, so please contact your nearest branch for details and pricing.

D.L. Evans Bank provides a variety of checking accounts, including free checking, interest-bearing accounts, business checking, student checking, and senior checking account options. Visit our website or a local branch to compare features and find the best fit for your needs.

You can open a new account at D.L. Evans Bank by visiting any branch location or video chatting with a digital banker with a valid photo ID, Social Security number, and initial deposit. Some accounts may also be opened online through our website.

Yes, you can open many D.L. Evans Bank checking and savings accounts online using our convenient application process. For some account types, assistance from our in-branch or digital bankers may be required. To get started, simply visit the product page for the account you’re interested in—you’ll have the option to apply online or start a video chat with one of our bankers for additional support.

A personal checking account is designed for individual use and helps you manage your everyday finances, such as receiving paychecks, paying bills, and making purchases for personal needs. In contrast, a business checking account is specifically created for managing the financial transactions of a business. It allows you to separate your business finances from your personal funds, making it easier to track expenses, receive payments from clients, and handle payroll or vendor payments.

Business checking accounts may also offer additional features and services tailored to the needs of businesses, such as merchant services, higher transaction limits, and access to business loans or lines of credit.

You can reorder checks for your D.L. Evans Bank account online, at your local branch, or through a video call with our digital bankers.

Yes, D.L. Evans Bank offers notary public services at many of our branch locations. Please call ahead to confirm availability and schedule an appointment if needed.

Yes, D.L. Evans Bank is committed to supporting our customers with a variety of financial education resources. We offer a blog that covers a wide range of topics, from budgeting tips to saving strategies and more. Our dedicated fraud prevention page provides up-to-date information on scams and security best practices to help protect your accounts. Additionally, our knowledgeable bankers are always happy to answer your questions and provide guidance on any financial topics you may have.

D.L. Evans Bank provides a full range of business banking services, including business checking, merchant services, payroll solutions, business credit cards, and cash management tools.

You must be enrolled in our online banking to use the mobile app.

Under Account Login on on main navigation select 'Enroll'

This will take you through the online enrollment process.

After you are enrolled on online banking you can then dowloand the D.L. Evans Bank mobile app and enroll accordingly. See the FAQ section of our Digital Banking page for in depth videos for the enrollment process.

The D.L. Evans Bank mobile app allows you to check account balances, transfer funds, deposit checks, pay bills, view statements, and locate branches and ATMs. Download the app from the Apple App Store or Google Play.

D.L. Evans Bank does not charge fees for standard online or mobile banking services. However, message and data rates may apply from your mobile carrier. Some advanced features may have associated fees.

Yes, D.L. Evans Bank uses advanced encryption technology, multi-factor authentication, and secure login processes to protect your personal and financial information on all online and mobile banking platforms.

If you forget your password, select “Forgot Password/Unlock Account” on the Account Login navigation or on the login page of our online/mobile banking.

Follow the prompts to reset your password securely.

For further help, contact D.L. Evans Bank customer support.

You can apply for a personal or business loan by visiting any D.L. Evans Bank branch, where our team will be happy to assist you. Many personal loans can also be applied for through our Digital Bankers using Video Banking. Additionally, several personal loan options and select business loans offer online applications—just visit the product page and click "Apply Now" to get started.

D.L. Evans Bank offers a range of business loans, including commercial real estate loans, equipment financing, business lines of credit, SBA loans, and agricultural loans. Speak with a business banking specialist to find the right fit for your company.

Yes, D.L. Evans Bank is a participating SBA lender and offers a variety of Small Business Administration (SBA) loan programs to help businesses in Idaho and Utah grow and succeed.

Yes, D.L. Evans Bank specializes in agricultural lending, offering loans for equipment, land, operating expenses, and livestock to support farmers and ranchers in Idaho and Utah.

Loan approval times at D.L. Evans Bank vary depending on the type of loan and the completeness of your application. Many personal loans can be approved within a few business days, while business loans may take longer due to additional documentation requirements.

You can check the status of your loan application by contacting your D.L. Evans Bank loan officer directly or by calling your local branch. Some applications may also be tracked through the online application process.

A legitimate fraud alert from D.L. Evans Bank will always come from a 5-digit number—either 20733 or 37268—not from a regular 10-digit phone number. Our texts will never include links and will only ask you to reply with “Yes,” “No,” “Help,” or “Stop.”

Fraud-related phone calls may come from Fiserv, our trusted partner. These calls will only ask for your zip code and simple “yes” or “no” responses to verify transactions. If you confirm a transaction is fraudulent, you’ll be transferred to an agent who will verify your identity before proceeding. Neither D.L. Evans Bank nor Fiserv will ever ask for your PIN or the 3-digit security code on your card.

Be aware that scammers can spoof caller IDs and may try to trick you into giving out sensitive information. If you’re ever unsure about a message or call, do not respond—contact your local branch or call the number on the back of your card to verify. You can also use the My Cards feature in our mobile app or online banking to temporarily deactivate your card if you suspect fraud.

Turn off your debit cards in our online or mobile banking platforms using the My Cards feature.

Contact your local D.L. Evans Bank branch, video call our digital bankers, or call customer service 208-678-2552 or 1-866-661-5463 Monday - Friday 8:00 a.m. - 5:30 p.m. (MTN).

Visit our Fraud page to learn more about fraud prevention, common scams, and how to protect yourself.

If your card ahs been lost or stolen, call use immediately:

During Business Hours: 1-844-233-5866

After Business Hours:

• Debit Cards: 1.800.472.3272

• Credit Cards: 1.800.325.3678

You can also utilize our My Cards feature within the D.L. Evans Bank mobile app or online banking to temporarily deactivate your D.L. Evans Credit or Debit Card until you can confirm if fraud has happened or not.

Turn off your debit cards in our online or mobile banking platforms using the My Cards feature.

Contact your local D.L. Evans Bank branch, video call our digital bankers, or call customer service 208-678-2552 or 1-866-661-5463 Monday - Friday 8:00 a.m. - 5:30 p.m. (MTN).

Visit our Fraud page to learn more about fraud prevention, common scams, and how to protect yourself.

D.L. Evans Bank uses advanced security measures, including encryption, multi-factor authentication, and real-time fraud monitoring to help protect your accounts. Read about our security practices on our fraud prevention page.

1. Never share your personal or account information with anyone you don’t know or trust, especially over the phone, email, or text.

2. Be cautious with links and attachments in emails or text messages—only click if you are sure the source is legitimate.

3. Monitor your accounts regularly for any unauthorized or suspicious activity.

4. Use strong, unique passwords and update them regularly for your online and mobile banking accounts.

5. Avoid logging into online or mobile banking on unfamiliar devices, only access your accounts from devices you trust to help protect your personal information and prevent unauthorized access.

Common types of banking fraud include phishing scams, identity theft, check fraud, debit and credit card fraud, and wire transfer scams. D.L. Evans Bank provides resources and tips on our dedicated fraud prevention page and blog.

For more information about banking fraud and the latest scam alerts, we encourage you to visit the D.L. Evans Bank fraud prevention page and blog. These resources are regularly updated with details on current scams, important security alerts, and practical tips to help you protect your accounts and personal information. Staying informed is one of the best ways to safeguard yourself against fraud, so be sure to check these pages often for the latest updates and advice from our security experts. If you have additional questions or concerns, our team is always here to help.

With ATM Deposit you can deposit cash or checks at a D.L. Evans Bank ATM 24/7. No deposit slips are required.

No, you can only make deposits to a D.L. Evans Bank account at a D.L. Evans Bank ATM.

Yes, the daily deposit limit is $5,000.00. The check depositor accepts 30 checks at a time. The cash depositor accepts 50 bills at a time

You can deposit personal and business checks payable in US dollars that are drawn on any US financial institution.

Cash Deposits: Funds are typically available for immediate withdrawal.

Check Deposits: If accepted, funds are typically available for withdrawal the second business day after the day of deposit.

Any customer with a D.L. Evans Bank Visa® Debit Card can initiate a cash or check deposit into their checking or savings account.

The check should be endorsed as payable.

There is not a fee; this is a free service for D.L. Evans Bank customers.